Terms and conditions of sale

Published prices are exclusive of VAT and are subject to change at any time without notice.
VAT is applied at check-out according to the country of destination of the goods.

Nature of goods
The goods for sale are those described on the pages of rowspirits.fr, where the product name and description, if any, contain the essential characteristics of the goods.

Prices
All prices include VAT (where applicable). The reference currency for all transactions is the Euro (EUR).

Availability
All goods for sale on rowspirits.fr the where indicated are in stock and ready for shipment. The product catalog is updated in real time according to the actual availability of the products.

Methods of delivery
The available modes of delivery are shipping via express courier and via standard courier. In the case of courier shipment, the purchased goods are shipped via express or standard courier to the destination address specified by the Customer in the order form. Delivery times are estimated to be within 24-48 hours from shipment (depending on the shipping mode selected) except for any delays attributable to the carrier.

Payment Methods.

The available payment methods are online payment by credit card or other electronic means of payment, payment by bank transfer in advance. The accepted electronic means of payment are: credit cards Visa, MasterCard and American Express, and the PayPal payment system. All transactions are protected and confidential information is transmitted over the Internet only in encrypted form, i.e. encrypted according to a complex mathematical algorithm that guarantees its unreadability by third parties. The payment process is guaranteed by the Paypal system. ROW SPIRITS SRL (owner of the portal rowspirits.fr) has no visibility nor will it ever be the holder of credit card numbers of customers that will be managed in the portal but security is guaranteed by the Paypal system with secure protocol.The system in fact, at the moment in which it is chosen to pay by credit card, will take the user to an application integrated to the portal, but residing at Paypal that will be the guarantor of the purchase process. For any request for clarification on the payment security system, it is possible to contact ROW SPIRITS SRL directly through the communication channels made available.Payment by bank transfer in advance must be made in favor of the Merchant, and the Customer must communicate to them the details of the transfer.

Billing

A tax invoice will be issued upon receipt of payment and shipment made using the data that the customer issued at the time of purchase. In case there are any errors found in the invoice or there is a need for resubmission Please let us know at the e-mail address info@rowspirits.fr or by calling our contact details.

Withdrawal Right

Our return system called "EASY RETURNS" fully protects customers and allows them to return purchased products (Find out now by clicking here). Right of withdrawal Under Article 5 of Legislative Decree 206/05 (Consumer Code) for the protection of consumers, which regulates distance contracts, you have the right to withdraw, if the product purchased does not meet your requirements or no longer interests you, without penalty and without having to specify the reason, no later than 14 working days from the date of receipt of the goods.

To exercise the right of withdrawal, you must send by email to info@rowspirits.fr or by registered mail with return receipt to ROW SPIRITS SRL in Via Bartolomeo Bosco 57/6C - 16121 Genova, Italy the request for withdrawal specifying the description and quantity of the products you intend to return.

Customer service will contact you as soon as possible advising you on the most appropriate method of return. The return of the goods, must be made to the above address no later than 14 days after receipt.

Shipping

Shipments are made by DHL express courier.

Customer Care

Row Spirits is very focused on customer service and complete customer satisfaction.

You can get in touch through the following communication channels:

  • By emailing us at info@rowspirits.fr
  • By telephoning +33 6 48 19 04 85 from 9:00 a.m. to 12:00 p.m. Monday through Friday.

Original and Guaranteed Products
All products distributed are original.

Security
ROW SPIRITS SRL uses Paypal as a circuit for interbank payments. for more information you can visit the dedicated section: Security.

Jurisdiction
For any dispute concerning distance sales, the civil court of the place of residence or domicile of the Customer will have jurisdiction, if located within the Italian State (art. 12 D.lgt. 50/1992); in all other cases the court of Aosta will have jurisdiction.